Support
How can we help?
Common questions
My progress is gone.
Progress is stored on your device. If you deleted the app, restored a new phone without a backup, or reset progress in Settings, it cannot be recovered. Use Settings, then Back up, to save a code you can restore from later.
The timing feels off.
Open Settings and run Timing calibration. You can also nudge the timing by hand, and switch to the Relaxed timing window if you want a little more forgiveness.
I hear no sound.
Check that the volume is up and Mute is off in Staff Quest Settings, and that your iPhone is not on silent with headphones disconnected.
Vibration does nothing.
Make sure Vibration is on in Staff Quest Settings and System Haptics is on in the iPhone Settings app, under Sounds & Haptics.
How do I restore a backup?
In Settings, choose Restore, paste your backup code and confirm. This replaces the progress on that device.
Get in touch
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